Email is the support channel for Clenox. Most questions below are answered without waiting for a reply — the common ones are on this page.
Similarity detection compares images directly — heavily edited copies, screenshots of the same photo, or shots taken seconds apart in very different lighting may not always group together. You can still review and clean each category manually.
iOS moves deleted photos and videos to Photos → Albums → Recently Deleted first, where they're kept for about 30 days and still count against your storage. Open that album, tap Select, then Delete All to get the space back immediately.
The Best pick is a suggestion based on sharpness and framing, not a final decision — deselect it and choose a different photo from the group before confirming.
No — the passcode is set by you and never stored anywhere but your device, so we have no way to see or reset it. This is intentional: it's what keeps Secret Space private, even from us. Unfortunately this means content behind a forgotten passcode can't be recovered.
Yes, if you turn it on in Secret Space settings. The biometric check is performed by iOS itself; Clenox only receives a yes/no result.
Yes. Secret Space content lives only on your device, inside the App's storage — removing the App removes it permanently. Move anything you want to keep out of Secret Space first.
On your iPhone: open Settings, tap your name at the top, tap Subscriptions, select Clenox, then Cancel Subscription. Do this at least 24 hours before the current period ends, or the next period will be charged.
Yes, if you haven't cancelled. The subscription lives in your Apple Account, not in the app itself, so removing the app doesn't stop renewals. Cancel it in Settings → your name → Subscriptions, as above.
Refunds for App Store purchases are decided by Apple, not by us — we never receive your payment directly and can't reverse a charge ourselves. Request one at reportaproblem.apple.com, signed in with the Apple Account that made the purchase.
Open the subscription screen in the app and look for a Restore Purchases option, which re-checks your purchase with Apple. The most common cause is being signed into a different Apple Account than the one that paid.
No. Scanning, comparison and Secret Space storage all happen on your iPhone. Full detail is in the Privacy Policy.
Write to privacy@clenox.app from the address you'd like us to act on. Since your library never reaches us, in practice this covers any support emails we hold from you.
Force-close the app and reopen it — the last scan simply restarts. If it keeps happening, email us with your iPhone model, iOS version, and which tool you were using when it happened.
Email support@clenox.app and describe what happened — a real person reads every message.
